1-866-872-0195
Aquarium Supplies
Packaged Equipment
Exclusive Equipment
Shipping Policies
Special Handling Item such as Salt Mix, Liquids, Light Fixtures and Chillers which may have additional fee's which are noted on the product detail page and do not qualify for free shipping. Free Shipping Promotion: All orders are subject to approval for Free Shipping. In the event there will be additional shipping we will contact you by email or phone. Shipping charges on returned items are non-refundable. Meaning if you return the item you must pay our actual shipping charges plus any applicable fees.. See Return Information. Delivery MethodsOnline orders placed before 3pm Eastern Monday through friday are generally processed and shipped the same business day. Online orders after 3pm are usually processed the following business day. Backordered, drop shipped, custom or special order merchandise may take slightly longer to ship out. In the event of a backorder or delay in processing your order a customer service representative will contact you by phone and/or email. Salty Supply ships UPS Ground and we also offer expedited services such as 2nd Day and Next Day Air. Items such as Refrigerated, Frozen and Glass products cannot be sent USPS or Internationally. Please note that we do not ship to PO boxes and orders shipped by USPS do not ship out everyday. Since the volume of orders shipped these methods is less than our normal UPS shipments they generally ship every 2-5 business days. UPS Ground Transit Times(Not all items use this transit map)  For Saturday Delivery If you would like to have an order arrive on Saturday please call customer service at 1-866-872-0195 to request Saturday delivery. The customer is responsible for all fee's associated with Saturday delivery. For Back Ordered Items Generally all back ordered items will ship upon arrival at no additional cost. For packaged items that require additional parts to operate will be shipped in full once all items are back in stock. For Refusing Packages If any shipment is refused or marked return to shipper by UPS. When the package is received we will issue a credit to the consumer minus a 25% restocking fee plus any applicable shipping costs. If not all items are refused then we will credit only the items returned. Please view our Return Policy for more information on returning products. Tracking Numbers Tracking numbers are automatically sent by email the moment the boxes have a label printed. If the order is drop shipped, special ordered or shipped from multiple locations all tracking numbers will be viewable online. Call 1-866-872-0195 for any questions regarding tracking your order. Damaged Items If your merchandise arrives damaged contact us within 24 hours of arrival. All damage claims must be processed by a Salty Supply customer representative. Note that damaged orders cannot be cancelled, returned or rejected due to shipping delays unless express shipping was requested when the order was placed. If an order is damaged by USPS the customer is responsible for filing the claim with the carrier. Please contact Salty Supply via email at customercare@saltysupply.com or by phone 1-866-872-0195. Salty Supply will initiate all claims and ship our replacement items right away. International Orders International orders are processed and shipped differently than domestic orders. Orders not shipped within the contiguous United States are considered international orders. International orders do not qualify for Salty Supply's Free Shipping Promotion and all shipping charges apply. International Payment Methods International Customers must use the same billing and shipping address. If you would like your order shipped to an alternate address you must contact your credit card company and request that they add the address associated with the ship to address. Or you can choose to do a bank wire transfer. All Bank Wire information will be sent once the order is placed. International Shipping Charges We highly recommend shipping all international orders UPS as we have found this to be the most effective and safest method of transporting goods across borders. USPS has very limited tracking information on packaged and tend to end up stuck in customers or lost. International customers wishing to ship USPS are required to fill our a shipping agreement PDF which will be included with your shipping quotes. Over sized items and any orders over 70lbs must be shipped UPS. Not all items we carry can be shipped internationally. Aquariums, light bulbs, lamps, quartz sleeves and refrigerated/frozen foods cannot be shipped internationally. Drop-Ship and special ordered items can require an additional 3-4 weeks for delivery. Some products are available in 220/240v configurations, be sure to contact customer service if you are unsure. Customers are responsible for any shipping charges when sending back defective merchandise which includes any brokerage, taxes and tariffs. Many warranties are handled directly with the manufacturer. |
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