Salty Supply Returns

All Returns Require a Completed RMA Form and RMA Number 

To obtain an RMA number for your order. Please contact customer service at 866-872-0195 or fill out this online form. Please keep in mind that we are unable to accept returns on any items that have been used, submersed in water or the retail packaging has been broken.

Used Item Returns

We do not accept returns on items that are used or with broken seals on the retail packaging. Any items that are returned in this condition will be returned to sender.

New Item Returns

We will accept returns on any new unopened items within 30 days of purchase. Customers must obtain a RMA number directly from customer service by calling 866-872-0195 or filling out this online form. Customers are responsible for all return shipping costs. We do not charge restocking fee's but outbound shipping costs will be deducted from your refund. Items must be returned in New and Sellable condition. Salty Supply will not under any circumstances accept an item that appears to have been used or is in unsellable condition.

Returns for Items that Shipped Free

Any shipping cost incurred for shipping an item free will be deducted from your total refund amount. For Example you order a Protein Skimmer for $200. Salty Supply incurred $12.98 in shipping costs. Your total refund will be $187.02. If an item return brings your order amount under our Free Shipping threshold shipping will be billed to the order and deducted from your refund.

Refunds

All refunds will be processed in 24-48 hours upon receipt of accepted goods.

Troubleshooting

Our staff is dedicated to this hobby and know our products very well, but the manufacturer is going to know their products in and out. We highly suggest contacting them first. This hobby is very technical and a few tips here and there can help you be successful with your new products.

Warranty

Please contact your manufacturer directly for information regarding warranties.

Sale Price Guarantee

We will match any Salty Supply discounted sale within 7 days of your purchase on NON MAP/MRP priced items. Some exclusions apply*